City of London Police train 300 extra pairs of eyes and ears during lockdown to help keep the City safe

Project Servator marks seven years since its launch in the City of London

Project Servator, a policing tactic that aims to disrupt a range of criminal activity, including terrorism, while providing a reassuring presence for the public, today (Wednesday 10 February) marks seven years since it was pioneered by City of London Police (CoLP).

The anniversary coincides with the news that more than 300 people at 21 organisations in the Square Mile have been trained to spot suspicious activity, and report it during Lockdown.

Due to COVID-19 restrictions, the See Check and Notify (SCaN) training was delivered remotely from March 2020 by Counter Terrorism Security Advisers at CoLP, who work closely with residents, businesses and visitors to build relationships and encourage them to report anything that doesn’t feel right.

The training means that there are now another 300 pairs of eyes and ears watching out for the signs of potential criminal activity across the City, in addition to the force’s unpredictable policing deployments under Project Servator.

Project Servator aims to disrupt hostile reconnaissance – the information gathering terrorists and other criminals need to do to plan their action. Officers are specially-trained to spot the tell-tale signs that someone may be gathering information to help them plan or prepare to commit a crime.

Since it was introduced in the Square Mile in 2014, 23 other police forces, plus other partner agencies, across the UK and beyond have followed CoLP’s lead and adopted the approach, including New South Wales Police Force in Australia and Royal Gibraltar Police.

Assistant Commissioner Alistair Sutherland, City of London Police and National Policing Lead for Project Servator, said: “At the start of the pandemic, none of us could have imagined how it would impact every aspect of our lives. There may be a different look and feel to the City at the moment, but we all need to remember that the threat of terrorism has not gone away.

“From the many conversations we have had with security staff, businesses and residents, it’s clear that everyone is looking forward to the City getting back to business as usual. For now, it’s vital that people follow the rules and stay at home to protect the NHS and save lives. But as we look ahead to a time when restrictions can be safely eased, the training that’s been delivered during lockdown will help continue to keep the Square Mile safe and secure. More people will be on the lookout for suspicious activity, and they will play a vital role in making it a difficult place for terrorists and other criminals to operate.

“One of our mantras is “Communities Defeat Terrorism”. We know we can’t do this alone and we are grateful for the support of our partners and the public to keep the City safe.  To everyone who has reported suspicious activity,  and those who have completed training to better safeguard themselves, their colleagues and their businesses, thank you for your contribution and we look forward to continuing to work with you.

“Remember, if you see or hear something unusual or suspicious, trust your instincts and in an emergency always dial 999. Alternatively, report it in confidence at or on 0800 789 321”

Chris Earlie, Head of Tower Bridge, whose staff have been trained, said: “The past year has provided an important reminder of the need to prioritise continued vigilance, during a period where it would have been easy for security considerations to take ‘second billing’.

“SCaN continues to be an integral feature used by us to maximise our onsite resilience, and most importantly, to help ensure consistency across a wide range of disciplines. SCaN has provided our staff and managers with the tools to identify suspicious behaviour and the best courses of action to take when reporting it.”

Over the course of 2020, Project Servator officers in the Square Mile engaged (from a safe social distance) with almost 17,000 members of the public to encourage them to be extra eyes and ears and report anything that doesn’t feel right.

At the same time, thousands of members of the public across the UK, whilst working from home, have answered the call to become a Counter Terrorism (CT) Citizen by signing up to take the Action Counters Terrorism (ACT) e-learning course. You can sign up HERE