First Response Group Announces Appointment of Chief Operating Officer and Director of Human Resources

First Response Group (FRG), a security, risk and facilities management specialist business, has strengthened its senior leadership team with the appointment of two new positions; Mark Mansfield joins the company as chief operating officer (COO) and Sheila Sloan as director of human resources.

The Leeds headquartered firm, which employs more than 1,200 people is forecasting revenue of more than £60m in 2023 continuing a long run of year-on-year growth. Furthermore, it is firmly established as the rising star of the security industry after winning the coveted Security Guarding Company of the Year Over £30M Turnover award at the 2022 Security & Fire Excellence Awards in November.

Mark Mansfield brings to FRG his vast knowledge of operational strategy and leadership, honed across the waste industry in both private and public sectors, most recently at AWM Ltd, to the new COO role. He will lead the company’s business operations, focusing on developing management practises and introducing changes that will utilise the latest technology and methods to improve efficiencies and transform the customer experience.

With more than 20 years’ experience in B2B manufacturing and security, Sheila Sloan joins FRG from Stanley Black and Decker and takes strategic HR lead as director of human resources to champion the value of people across the business and develop a robust approach which keeps pace with FRG’s rapid expansion. Her new role will encompass all aspects of HR including employee relations, reward and recognition, employee engagement, and recruitment and retention.

Both roles will report to FRG’s CEO, Simon Alderson. Commenting on the appointment Simon said: “As we continue to evolve the FRG business to meet the demands of our current position and our future ambition to exceed £100m turnover in the next few years, operational excellence coupled with customer and employee happiness is the backbone of our growth strategy.

“Mark and Sheila are both accomplished and experienced leaders, and I am delighted they are joining Team FRG to share their skills, knowledge and commitment to building a highly effective, diverse and inclusive team. Their appointments will ensure we continue to leverage the extraordinary success FRG has experienced, adapt to changing environments and deliver on performance while having a positive impact on the clients and communities we serve.”

Commenting on his new position Mark Mansfield said: “I am thrilled to be joining FRG at such an exciting stage in the company’s development. I look forward to working with the entire FRG team to support and stretch my colleagues across all levels, creating a pipeline of future leaders. Together we will build on the recent extraordinary growth to position FRG for further success in the years to come.”

Commenting on her new position, Sheila Sloan said: “I am passionate about growing talent and supporting teams to reach their full potential. The opportunity to work with a business that shares the same people focused values and to develop an HR strategy which helps achieve the wider business objectives while making a real difference to colleagues is an exciting position to be in and I can’t wait to get started.”

In 2022 FRG was named the first security company in the UK to receive Inclusive Employers Standard accreditation for its dedication to employee diversity and inclusivity, and in 2021 FRG was crowned Living Wage Foundation Recognised Service Provider Champions at the Living Wage Foundation Champion Awards for its ongoing commitment to improving rates of pay across the security and service industries.

More information about First Response Group and its innovative services is available from its website https://www.firstresponsegroup.com

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About the Author: Michael O'Sullivan