Saez joined the specialist provider of high quality, tailored guest services’ this summer to lead Portico Safe, Portico’s security offering designed to complement existing front-of-house services or become the singular point of welcome. Portico Safe facilitates guest arrival and departure journeys with a soft yet secure approach.
From operations to training, compliance and governance, Saez will oversee all security contracts, being responsible for upskilling Portico’s front of house colleagues so they have the right tools and knowledge to thrive in the security industry.
Saez’s career in hospitality and facilities management has spanned more than 10 years with over six years’ experience in operations roles. Prior to joining Portico Safe, he was the account manager [MO1] for CIS Security’s front of house division overseeing the security firm’s front-of-house contracts. He managed a team of 70 employees, including SIA license receptionists, across a wide portfolio of London contracts, ranging from public sector to high end corporate clients. Saez also previously held account and project management positions with Mitie, a leading facilities management and professional services company and Rapport, a boutique provider of guest services.
Jose Saez, project manager at Portico Safe said: “Portico is all about empowering people and I’m excited to support this in a security capacity for Portico Safe. Portico’s front-of-house teams naturally have heightened awareness of people, impeccable attention to detail and dedication for delivering service excellence so security awareness skills will be easy to teach and develop with such a fantastic workforce. And that is our unique selling point, we provide a real concierge experience, with a security mindset built-in.”
Paul Jackson, managing director, Portico comments: “As organisations return to the workplace Portico Safe will be fundamental in safeguarding people. Jose’s wealth of security experience and guest services expertise made him the natural choice for this role. We welcome Jose to the Portico family.”
Portico Safe will deliver an unrivalled blend of security protocol and guest service as one. With highly trained, SIA Licensed ‘Portico Security Operatives’ (PSO), the new offering will provide an end-to-end experience, a security service that can tackle security threats today and tomorrow, whilst creating an inviting and engaging workplace.
Portico is a specialist provider of high quality and always tailored guest services. Aimed at the business and industry, residential and property sectors, it manages, mobilises and enhances guest services across the UK & Ireland. Portico builds its relationships and its reputation on providing personalised client services through the development of its people and the support of its operational teams.
Portico’s fully managed service solution includes reception and concierge services, workplace management, helpdesk and facilities support, secretarial, switchboard and call services as well as meeting room management and more.
Portico works with a range of clients and is proud to be trusted by big banks, top accountancy firms, lawyers, media organisations, retailers, global insurers, commercial and residential property owners.
For further information please visit: http://portico.co.uk