Corps Security, the UK’s most established and respected specialist security services provider, has appointed SmartTask as its preferred technology partner as part of a business improvement initiative designed to enhance contract delivery and increase operational compliance. The company will implement an advanced patrol monitoring and electronic DOB solution across 700 customer sites to gain added visibility and control over its manned guarding and mobile security operations.
“We have previously taken an ad hoc approach to patrol monitoring, using multiple systems without any consistent processes,” explained Tony Frost, IT Director at Corps Security. “By teaming up with SmartTask we can adopt a single IT system that will help better meet our customers’ needs, while giving us added operational insight and business intelligence. With greater levels of transparency and accountability across our team of 3,000 security officers, we can quickly respond to issues, enforce compliance and demonstrate the value we are providing to our customers.”
Corps Security undertook a detailed review of the patrol monitoring marketplace, selecting SmartTask based on the flexibility of the system and the company’s partnership approach. As a result, Corps Security will be able to rollout the system based on exact customer requirements. This will begin with a patrol monitoring solution initially implemented at 100 sites and a light version, based on SmartTask’s DOL solution, which will provide an alternative to paper-based Daily Occurrence Books (DOBs) at a further 600 locations nationwide.
The patrol monitoring system will use NFC tags along predefined routes, so security officers simply have to scan each checkpoint with a SmartTask-enabled smartphone to record their patrols. The SmartTask Advanced app can also be used to book on and off shifts, make check calls, raise alerts and submit detailed incident reports. All captured information will be visible to Corps Security’s control centre, while controlled access will be available to the company’s regional management team including site and contract managers.
Using SmartTask’s DOL, security officers will be able to quickly make entries electronically, including capturing supporting images, with incidents escalated through an automated alert to the control room and if appropriate the contract manager. As well as delivering a simple communication tool, it will also remove the cost of providing, distributing and archiving paper-based logs.
“The SmartTask solution will enable us to centrally collate a wide range of data that can be used to streamline, simplify and standardise our business and operational processes. We are already finding clever ways of using the system – such as creating a highly accurate way of reporting contract manager site visits – and expect to work closely with SmartTask moving forward to identify further opportunities to use the wide-ranging functionality. We will also have the ability to develop new features that offer clear benefits to our customers and the business,” concludes Tony Frost.
Paul Ridden, CEO of SmartTask commented: “This partnership with Corps Security is further recognition of the power and potential of our workforce management software. Our understanding of the security sector means our proven solution overcomes real-world challenges and our ongoing development is driven by the needs of the industry. As a result, it is enabling our customers to reduce costs and improve performance, while helping to retain and win more business.”
SmartTask is an advanced and simple-to-use employee scheduling and mobile workforce management solution that enables security companies to plan, manage and measure their workerforce more effectively. The cloud-based software solution combines intelligent rostering, patrol monitoring and integrated proof of attendance across both static and mobile teams, making it the ideal tool to improve operational control, enhance customer satisfaction, and support duty of care to staff.